Last Updated: January 2025
At The Vape Distro, we want you to be completely satisfied with your purchase. We understand that vaping products are personal choices, and we’re committed to providing excellent customer service. This policy outlines our returns and refund procedures for all vaping products.
RETURN POLICY OVERVIEW
???? Return Window
- 30 Days: Unopened, unused products in original packaging
- 14 Days: Defective products or incorrect items received
- 7 Days: Opened products (subject to inspection)
❌ Non-Returnable Items
- Used vaping devices and mods
- Opened e-liquids and nicotine products
- Disposable vapes (once opened)
- Sale or clearance items (unless defective)
- Custom or personalized orders
RETURN PROCESS & REQUIREMENTS
Step 1: Contact Customer Service
- Email us at returns@thevapedistro.com within the return window
- Include your order number and reason for return
- Provide photos if the item is defective
- We’ll review your request within 24-48 hours
Step 2: Return Authorization
- If approved, we’ll provide a Return Authorization Number (RMA)
- Include the RMA number on your return package
- Returns without RMA numbers will not be processed
Step 3: Package and Ship
- Securely package the item in its original packaging
- Include all original accessories and documentation
- Ship to: The Vape Distro Returns, 11252 Harry Hines Blvd suite 307, Dallas, TX 75229
- Use a trackable shipping method
REFUND POLICY & TIMELINE
Refund Processing:
- Once we receive and inspect your return (3-5 business days)
- Refunds are processed within 2-3 business days
- Original shipping costs are non-refundable
- Return shipping costs are the customer’s responsibility
Refund Methods:
- Credit Card: Refunded to original payment method (5-10 business days)
- PayPal: Refunded to PayPal account (3-5 business days)
- Store Credit: Available immediately for future purchases
Partial Refunds:
- May be issued for items returned in less than original condition
- Restocking fees may apply (15{64c4cc024b80e116077e71197a3b8fd04128ae6c2e50a597662a1426655ce7a1} of item value)
- Defective items receive full refunds
EXCHANGES & REPLACEMENTS
Product Exchanges:
- Available for unopened items within 30 days
- Must be of equal or greater value
- Customer pays difference for upgrades
- Refund issued for downgrades
Defective Product Replacements:
- Free replacement for defective items
- Must be reported within 14 days of receipt
- Photos of defect may be required
- Replacement shipped once defective item is received
Warranty Claims:
- Manufacturer warranties apply to eligible products
- We assist with warranty claims and returns
- Processing time varies by manufacturer
CONTACT US
If you have any questions about our returns and refunds policy, please contact us:
The Vape Distro
11252 Harry Hines Blvd suite 307
Dallas, TX 75229
Phone: (469) 920-0247
Email: returns@thevapedistro.com
Customer Service: info@thevapedistro.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM CST
Saturday: 10:00 AM – 4:00 PM CST
Sunday: Closed
Return Processing Hours:
Monday – Friday: 9:00 AM – 5:00 PM CST
