General Questions

What is The Vape Distro?

The Vape Distro is a premier vape shop located in Dallas, TX, offering a wide selection of vaping products including e-liquids, vape kits, mods, and accessories. We have been serving the Dallas community since 2020.

What are your store hours?

Our store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM. We are located at 11252 Harry Hines Blvd suite 307, Dallas, TX 75229.

Do you offer online ordering?

Yes! You can order online through our website and choose between local pickup or delivery options. We offer free delivery on orders over $30 within the Dallas area.

Age Verification

What is the minimum age to purchase vaping products?

You must be 21 years or older to purchase any vaping products from The Vape Distro. We strictly enforce age verification and require valid government-issued ID for all purchases.

What forms of ID do you accept?

We accept valid government-issued photo IDs including driver licenses, state IDs, military IDs, and passports. The ID must show your date of birth and be current (not expired).

Products & Services

What types of products do you carry?

We carry a comprehensive selection of vaping products including:

• E-liquids and salt nicotine
• Vape kits and starter kits
• Vape mods and devices
• Vape pods and tanks
• Coils and replacement parts
• Batteries and chargers
• Accessories and tools

Do you offer product warranties?

Yes, we offer warranties on most of our products. Warranty terms vary by manufacturer and product type. Please ask our staff for specific warranty information on any product.

Can you help me choose the right product?

Absolutely! Our knowledgeable staff is here to help you find the perfect vaping setup. Whether you are a beginner or experienced vaper, we can provide personalized recommendations based on your preferences and needs.

Payment & Shipping

What payment methods do you accept?

We accept cash, credit cards, debit cards, and digital payments. All major credit cards are accepted including Visa, MasterCard, American Express, and Discover.

Do you offer financing options?

Currently, we do not offer financing options. All purchases must be paid in full at the time of purchase.

What are your shipping options?

We offer several shipping options:

• Local Delivery: Free delivery on orders over $30 within Dallas area
• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days

Returns & Refunds

What is your return policy?

We accept returns within 30 days of purchase for unused, unopened products in original packaging. Opened e-liquids and used products cannot be returned for health and safety reasons.

How do I return a product?

To return a product, please bring it to our store with your original receipt. Returns must be processed in person with valid ID verification. We do not accept returns by mail.

Safety & Compliance

Are your products safe?

All our products are sourced from reputable manufacturers and meet industry safety standards. We only carry products from trusted brands that comply with FDA regulations and safety guidelines.

Do you provide safety information?

Yes, we provide comprehensive safety information for all our products. Our staff is trained to explain proper usage, battery safety, and maintenance procedures. We also have detailed safety guides available in-store and online.

What should I do if I have a problem with a product?

If you experience any issues with a product, please stop using it immediately and contact us. We can help troubleshoot the problem or assist with warranty claims if applicable.

Contact Information

If you have any other questions not covered here, please do not hesitate to contact us:

• Phone: (469) 920-0247
• Email: info@thevapedistro.com
• Address: 11252 Harry Hines Blvd suite 307, Dallas, TX 75229
• Store Hours: Mon-Sat 10AM-8PM, Sun 12PM-6PM